Competitive and reliable collection logistics

Consulting firms are often involved in the gathering and analysis of complex data to review services and assist in the development of strategies.
Usually the cost such an engagement covers the design of the project, data collection analysis and coordination.
The logistics of the data collection presents one of the bigger risks for the consulting firms, both in terms of time and costs blowouts as well as the quality and reliability of the data.

We can help you to remove this risk, allowing you to focus on the analysis and coordination work.
SurveyQuest has a successful history of partnering with large and boutique consultancy firms to support them in data collection and benchmarking projects that involve complexity and large numbers of responding organisations.

Benefits

• Remove the risk of costs blowouts due to manual processes in collection logistics
• Easy to use, almost no training required
• Guaranteed data quality through strategic validations and multiple levels of approvals
• Access to secured reports online
• Real-time collection campaign management

Client Support

         When you choose SurveyQuest our specialists work in close partnership with you - from providing advice on the structure of your questionnaires, through assisting with any issues during the collection through to the reporting and data analysis.
SurveyQuest has been working closely with NSW Department of Commerce for six years maintaining a dedicated Surveys and Benchmarking platform, that has been continuously used for many government projects.

This platform has grown from a single organisation doing an annual data collection to a number of Government agencies using the platform for various surveys, interstate benchmarking and reporting.

Government data collections are often very complex to run. Automation means that the collection can be completed online and the process is controlled by the workflow. Process routing is controlled and managed through a sophisticated workflow engine and access is restricted to registered stakeholders with allocated user names and passwords.

The data collections can run in many different agencies in parallel. Each instance of the questionnaire has its own lifecycle, own workflow routing and own stakeholders.
Workflow provides users with different roles such as data entry, approver, administrator and a management role. The workflow can run within a client's organisation or externally.

For example, if the survey is conducted by one agency but the data is collected by respondents that belong to other agencies, the workflow governs the collection in all of them.
Each of the participating agencies has its own approval loop before the survey is submitted and visible to the coordinating agency.
Participants use their user names and passwords and come into the system as often as needed to progress their work, provided the workflow has opened up the survey for processing.

Users can only see the functions and maintain data they are allowed to access. Various data collection steps are audited and the coordinator can check the status across all active questionnaires in real time.
SurveyQuest has the flexibility to allow changes to the business rules governing the workflow.

Features:

• Run collections across multiple divisions within your organisation or across multiple organisations
• Apply advanced online validation checks to protect data quality
• Workflow allows you to route the survey for approval or validation
• Apply different security profiles to administrators, respondents and approvers
• Manage your survey yourself or allow our professional team to do it for you
• Web based and scalable
• Auto generated reporting with advanced visualization tools
• Multi year comparisons
• Full visibility of the process and real time progress for administrators

Consulting firms are often involved in the gathering and analysis of data to review services, identify trends and support management in decision making.
Their main expertise lies in the areas of constructing the questionnaire and analytical skills and not in the logistics of the data collection.
SurveyQuest has a successful history of partnering with large and boutique consultancy firms to support them in projects that involve complexity and large numbers of responding organisations.

Benefits

• Collection logistics are handled by SurveyQuest so the consultant can focus on the "thinking" work
• Easy to use, almost no training required
• Guaranteed data quality means analysis and report are of highest standard possible
• Access to secured report editing tools online
• Real-time collection campaign visibility

While we focus on automation of the collection process, our partners can focus on design, project management and analysis.
The savings and increased profits that can be achieved from these partnerships can be substantial, because our platform can reduce the number of staff required, increase quality and automate reporting. And we take responsibility for making sure everything happens as per project plan.
A typical example of such savings was a government department data collection where SurveyQuest replaced a team of 8 full time staff doing a manual collection with a single person coordinating the project.

Increased data quality is another area that saves time and increases the credibility of the project results.
Working with SurveyQuest is easy - we like to be involved in the technical structuring of the questionnaire, preparation of project timelines and definition of reporting criteria. The rest is up to our skilled technical team.
Our partners have secure logins and on a single screen can see the status of all processing.

Features

• Visibility of all processing steps the consultants are involved in
• Workflow reminds consultants of any action that needs to be done
• Specific security profile for consultants
• Auto generated reporting with advanced visualisation tools
• Full visibility of the progress of analysis